Shipping Policy

Last Updated: September 10, 2025

At TrivanoLiving, our goal is to provide clear, accurate, and reliable shipping information so customers know exactly what to expect. The information below outlines how we process orders, estimated delivery timeframes, and important conditions that may affect shipping.

1. Shipping Availability

We currently ship exclusively within the United States. We do not offer international shipping, and we do not ship to U.S. territories, APO/FPO addresses, or PO Boxes that are not eligible for carrier delivery.

2. Shipping Costs

All orders within the United States include free standard shipping. There are no additional handling fees or hidden charges beyond the price shown at checkout.

3. Order Processing Time

Before your order is shipped, it goes through our internal processing steps, which include verification, inventory check, and packaging. Standard processing time is:

  • 1 to 3 business days for most orders.

Orders placed after 6:00 PM EST or during weekends/holidays will be processed on the next business day. Processing time is separate from carrier transit time.

4. Estimated Delivery Timeframes

After your order has been processed and handed to the carrier, the estimated transit time is:

  • Standard Delivery (United States): 7 to 14 business days

These timeframes are based on normal carrier operations. Actual delivery may vary depending on:

  • Distance from our fulfillment location
  • Carrier workload and routing
  • Weather disruptions or natural events
  • Local delivery conditions in your area

We do not guarantee arrival on a specific date, but we provide realistic estimates based on historical carrier performance.

5. Tracking Information

A tracking number will be sent to your email once the carrier scans and activates the shipment. Tracking information may take 24–48 hours to show movement after the label is created.

6. Address Accuracy

Please verify that your shipping address is complete and correct before placing your order. We are not responsible for delays or failed deliveries caused by:

  • Incomplete or incorrect addresses
  • Missing apartment or unit numbers
  • Customer relocation after order placement

If a package is returned to us due to address issues, we will contact you to arrange reshipment.

7. Delivery Delays and Exceptions

While most orders arrive within the estimated timeframe, delays may occur due to factors outside our control, such as:

  • Severe weather conditions
  • Carrier transportation issues
  • Peak shopping seasons or holiday backlogs
  • Operational delays at carrier distribution centers

If your order experiences a significant delay, please contact us so we can work with the carrier to investigate and assist.

8. Packages Marked as Delivered

If a package is marked as "Delivered" by the carrier but you cannot locate it, please:

  • Check around your property and mailbox areas
  • Confirm with neighbors or building management
  • Allow 24 hours, as some carriers mark packages early
  • Contact the carrier directly for delivery confirmation

Once a package is confirmed delivered to the provided address, TrivanoLiving is not responsible for loss or theft. However, we will assist you with a carrier investigation when possible.

9. Contact Us

For shipping questions or assistance, please contact our support team:

Email: support@trivanoliving.com
Phone: (844) 629-0574

We typically respond within one business day.